Terms & Conditions

Returns Policy

Esoteric Technologies undertakes to support users and repair software should there be any significant problem. However, in general we do not offer returns or refunds, although with certain exceptions as listed below. (Please keep your proof of purchase  – e.g. your receipt.)

Exceptions – Acceptable reasons for refund

Minor Problems

Where there is any significant problems with the app, we undertake to repair it in a reasonable timeframe. Only if we fail to provide a remedy within a reasonable time, could you then choose to have a refund or replacement.

Major Problems

Where one of the following major problems exist, we do offer the option of refund or replacement.

  • If the product has a problem that would have stopped someone from buying the item if they had known about it
  • If the product is unsafe
  • If the product is significantly different from the sample or description
  • If the product doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

​Unacceptable Refund Circumstances:

Whilst we make every effort to provide customer satisfaction, due to the nature of the software, there are circumstances where we are unable to offer a refund:

1. Customer changes their mind after purchase

If after purchasing the software, you decide you no longer want the product, we cannot offer a refund.

2. Failure to check compatibility requirements before purchase

We regularly update our aps to provide compatibility with operating systems (OS), and post this information on our website. Before purchasing any Astro Gold software, customers are required to ensure that their phone or computer operating system is compatible with the app, and that they will be able to meet all minimum system requirements. Thus we are unable to offer a refund in circumstances where the app is not compatible with your operating system. In addition we are unable to offer a refund if  firewall or anti-virus settings on your computer prevent the app from functioning.

3. Operating system upgrades/changes after purchase

If a customer upgrades their phone or computer to a new device or operating system that is no longer compatible with the Astro Gold app, we cannot offer a refund. In cases such as this, we would advise that customers continue to check for updates to their software (provided free) for enhancements to match later OS versions.

4. Customer does not upgrade Astro Gold, when an update is available

We regularly update our apps (provided free) to include compatibility with new OS releases. If a customer does not update their app, when there is an update available, we cannot offer a refund.

5. No technical issues in the software

We are unable to offer a refund in circumstances where there are no technical issues with the app. If you are having technical difficulties with the app, our support team will work with you to try and resolve these issues.

6. Failure to recover a specific data item

If the customer experiences a loss of data, such as birth charts, we  are unable to offer a refund.  The apps themselves will not lose data, and to avoid loss of data we advise all users to regularly back up their data.  However, if a customer does seem to be missing data, contact our Support Team who will be happy to assist you, and in some cases may help you to find your lost data..

7. Failure to read the product description

We regularly update our website with the latest information about our product functionality and capabilities. Please ensure that you have fully read our product features and ensure that the functionality of our products meet your needs before purchasing. We will not be able to offer a refund where users have failed to read our product description.

8. Failure to activate software due to poor internet connection

We provide multiple guides on how to install, activate and use our software. If you are unsure how to use the software, please visit our Support section or contact our Support Team, who will be happy to help you. To activate and run Astro Gold, please ensure that you have a working internet connection, as an intermittent or failing internet connection can result in failure to activate the software. We are unable to offer refunds where your internet connection is not fully working and is causing issues with the software.

10. Failure to provide a reason for a refund request

As part of our company policy to troubleshoot all refund requests, we are unable to offer refunds where users are unable to provide a reason for a refund request.

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Notes Regarding Certain Countries

Australia
Under Australian Consumer Law, the customer is only legally entitled to a refund or replacement if there is a major problem with a product that is covered by consumer guarantees. We comply with this and also offer refunds in circumstances as described above.

USA
Under US state laws simply require that a company clearly states its Return & Refund Policy. We comply with this by stating our policy as above.