Get Technical Support by Email
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It is possible to get technical support by letter, phone, fax or email. However, the most efficient means of contact for us is by email, and if you use this built-in option, it increases the likelihood of a rapid resolution because of the detailed information that it automatically provides us about your program setup.
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To get technical support by email |
Select the “Get Technical Support by Email” menu item from the Help menu
Firstly, you will be prompted to enter your contact registration details (see 12.1).
Once you have entered or updated your details, click on the “Proceed” button to open your default email program with a new email containing your registration details, program setup information, some computer configuration information, and addressed to us.
You can then preview the email, insert a description of your problem or query, and send it at your leisure.