Technical Support

If you are having a problem running your software, please don't hesitate to contact our technical support team.

If the problem you are having is procedural, then please do consult the documentation first. If you still cannot resolve the problem yourself, then let us know.

Most technical problems can be resolved quickly. We understand that we provide software for astrologers, not computer experts. We can help with the basics.

The best method of contact is by email, using Technical Support item from Solar Fire’s Help menu. This automatically generates an email for you containing information about your operating system and program version. All you have to do is add a clear description of your problem, and then send the email when you are ready.

However, we realize that not everyone will have access to email. In this case you can contact us by mail, fax or telephone.

Here's a checklist to help you help us when you run into a problem.

•If the problem you are having is procedural, go to the documentation first.

•Know what program you're using. This program is Solar Fire version 9.

•Know what equipment you're using. Use this space to keep your hardware brand information handy.

Computer: e.g. Pentium IV 433Mhz / Core 2 Duo T9400 2.53 GHz / Core i5 2410-M 2.3 GHz

Windows Version: e.g. Windows 98, Windows NT, Windows 20000, Windows XP, Windows Vista, Windows 7, SoftWindows on Macintosh

RAM: e.g. 512MB, 512MB, 1GB, 2GB, 4GB, 6GB

Printer: e.g. HP Laserjet 1200, Epson Stylus Pro, Canon MP640

➢ As soon as you receive an error message, write it down. This can tell us exactly what the problem is.

➢ Also what job were you working on? Were you entering data for a natal chart, or printing out a chart wheel or experimenting with some other option? Were you importing Nova-type chart files? Have you used that part of the program before?

With all this information at hand, email, fax or call us on our technical support line. Technical support is available on most working days. If not, you will be able to leave a message on our answering machine, and we will get back to you as soon as we can see (Get Technical Support by Email for more information).